Terminal services agent(s) down for Palo Alto Networks

Vendor

Palo Alto Networks

Description

If the active member of a cluster has one or more terminal services agents down, Indeni will alert.

Remediation Steps

Check why the Terminal Services agents listed are not communicating.

How does this work?

This alert uses the Palo Alto Networks API to retrieve the current status of the Terminal Services agents (the equivalent of running "show user ts-agent state all" in CLI).

Why is this important?

This alert uses the Palo Alto Networks API to retrieve the current status of the Terminal Services agents (the equivalent of running "show user ts-agent state all" in CLI).

Without Indeni how would you find this?

An administrator can log into the web interface to determine the status of the agents. Normally, this would be a result of an outage reported, pertaining to certain users' access to network resources.


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