Indeni Premier Services Features & Benefits

Indeni Premier Services Customers have access to the following service features and benefits in addition to Indeni Core. 

  • Constant access to a dedicated account manager, dedicated SE’s, head of accounts, and head of systems and architecture
  • Indeni team is available to run point on all project management needs and evaluate product requests
  • Direct access to Indeni’s PM’s, input into features and functionalities interesting to your organization
  • Access to early roadmaps and executive vision: Discussions with our executive level VP’s of product and engineering
  • Access to all executive escalations: VP of Product, Engineering, and Support, as well as our CEO. All dedicated to the needs of your organization’s success
  • Our account team will assist in the strategy and integration workflow needs best suited for your team, ensuring you receive operational value in your investment 
  • Support and professional services onsite when needed through difficult  Indeni projects and bandwidth issues
  • Proactive instance monitoring and proactive support- Detecting issues before they become a problem 
  • Prioritization of requested roadmap items and product discussions to ensure alignment with Indeni’s vision and your organizational needs
  • Continuous lab & project assistance with PM’s and SE’s
  • 3 custom auto-detect development requests from our product and engineering team to execute as needed by your team
  • Expedited response to bugs or support tickets- encouraging an all-hands approach to find the fastest solution

BlueCat acquires Indeni to boost its industry-leading DNS, DHCP and IP address management platform to help customers proactively assess network health and prevent outages.