The “Managed Indeni” service is offered by our technical support team to Indeni’s paying customers as a means of helping to ensure that the Indeni software is up and running smoothly 24/7 with the latest release. As part of this service we will:
- Install the latest releases of the indeni software. If the customer approves, Indeni will install release candidates (releases that have passed QA but are not generally available yet).
- Watch the configuration and health of the system closely to identify possible issues impacting operation.
- Alert the customer to issues we think require extra attention.
- Configure and maintain connectivity to Indeni Insight and provide related reports.
We require VPN access to the indeni system (SSH, HTTPS and TCP 8181). We would be happy to sign a mutual NDA and adhere to your maintenance schedule as they apply to the Indeni system.
To get started, just shoot an email to firstname.lastname@example.org.