September 25th 2016

6:00PM Local time

Vodafone experienced problems with data, text and calls across Australia. Once becoming aware of the issue, causing intermittent disruption for some customers, they began to receive messages from dissatisfied customers via social media.

Photo credit: news.com.au

During the outage, Vodafone tried to minimized damage by calming nerves via social media. In a statement released:

“We are aware of an issue which is causing intermittent disruption to voice, data, and text services for some customers,” Vodafone wrote on Facebook about 10.30pm.

“We’re working to resolve this ASAP as our top priority. We don’t have an ETA at this time but will keep you updated. We’re very sorry about the inconvenience. Thank you for your patience.”

But by then, the damage to the brand was already done. The root of the issue was announce via a statement on the Vodafone website:

“During the overnight disruption, which was caused by a router issue, 4G services were unavailable. Customers would have automatically accessed 2G and 3G services, but congestion was experienced. The disruption to a small number of customers this morning is due to a residual issue from the original incident.”

As networks get bigger and more complex, IT outages are becoming more common.  Aside from financial fallout of downtime and the risk of losing valuable data, the damage to a brands reputation maybe harder to fixx. Any interruption to mission critical infrastructure can not only cost IT teams time that could dedicated to improve the network, but can cause their jobs as well.

The reality of today’s interconnected network is that the traditional way of managing your network infrastructure is outdated. Modern business environments have drastically changed how customers to do transactions and how employees do their daily tasks from multiple places around the Globe. Even with this increasing complexity of networks, IT teams are always asked to do more monitoring with less resources. In order to stay ahead of the complexity curve, IT teams need new technology to help:

• Reduce of MTTR and alert fatigue
• Increase operational efficiency
• Predict issues before they become major events
• Diminish false positives
• Develop situational awareness

Enter Indeni, a network management tool with machine learning capabilities for modern IT teams.

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