3.2 Issues Tab

The Issues tab displays all current issues as well as the complete list of all analyzed devices and their associate issues. You can filter by Issue ID, Issue Headline, Device Name, Severity, Label, Assignee, Issues Status, Created Time, Updated Time, and Rule Categories (new in 7.2). You can also Export issue data in CSV format by clicking the Export icon at the top of the issue table.

Navigating the Issues Table

Search Bar

Entering a query in the search bar will bring up the list of issues whose headlines match the search query.

Starting v7.1, columns may be increased or reduced in width. To increase or decrease the width, hover over the edge of the column until the re-sizing icon is displayed, then drag the edge right or left to increase or decrease the width respectively. 

Use the stacked bars icon to edit or filter issues for individual devices, group of devices, severity, issue resolution, assignee, vendors or rule categories. You can also sort by any column. 

Columns may also be automatically resized, by clicking the stacked bars icon and selecting the option to auto-size the column width. 

You can choose you columns.

Columns may be swapped with other columns. This can be done by dragging the column title over other columns. The replaced column will then trade places with the moved column. 

The Issue Table may also be filtered and sorted. 

Sort the table by clicking the column title. A small indicator arrow will appear, indicating the sorting order. 

 Filter the table by selecting the funnel icon  

Please Note: When issues have been successfully resolved (greyed out) it will remain on display until the user acknowledges and archives it, or filters by unresolved issues.

The checkboxes in the left column allow users to manage multiple issues. The topmost checkbox (in the header row) will allow you to check or uncheck all boxes at once.

The ID column will display the severity type based on the color flag and initial of each issue.

Colors range from red to blue to distinguish critical warnings from less severe issues. This allows users to find and resolve issues most likely to cause imminent downtime and to visually assess the type of issue and remedial action required. Indeni assigns a unique ID number to each issue as it occurs.

By default, issues display in descending order of severity and by date modified.

The ID uniquely identifies the issue. The Headline displays the actual issue information and a brief description of the condition Indeni has observed.  The Device IP column displays the device management IP address assigned to each device for which an issue has been flagged. Device column displays the device name assigned to each device for which an issue has been flagged, The Categories column identifies the type of issue. The Vendors column identifies the device vendor and the corresponding Labels. The Assignee column displays who the issue has been assigned to, followed by when the issue was Created and last Updated.

Please note that if you do not see a particular issue, look at the number of filter applied. You may need to CLEAR FILTER.

Grouping Issues

Starting 7.2, you can group issues by dragging a column title to Drag here to set row groups. You can group issues by Headline, Device, Severity, Status or Assignee.

You can even drag multiple columns.

Starting 7.2, rules are categorized. There are currently seven different categories:

  • Health Checks
  • High Availability
  • Ongoing Maintenance
  • Organization Standards
  • Regulatory Compliance
  • Security Risks
  • Vendor Best practices

Please note that a rule can belong to multiple Rule Categories.

Retaining The Issue Table View

The Issue Table view, including the selected columns, filtering and sorting applied will persist when navigating away from and back to the Issues Page. This enables you to configure your favorite view without having to re-adjust it. This view is saved on your browser and will be retained on the specific endpoint and browser used.

Please note that clicking on the header section in the UI will restore the view to its default setting.

Assignment of Multiple Issues to a Single User

On Indeni’s Alerts page, you can assign one or more issues to a single user with one action. This will allow you to quickly view any unassigned issues, and ensure that every issue is assigned to a user.

To assign multiple issues to a (single) user, select the relevant issue(s), select the appropriate user from the drop-down menu

You will then see the status in the “Assignee” column change to the selected username (“admin” in the case of the above example) for the selected issues.

Detailed Issue Review

To review a reported issue in more detail, simply click on an issue of interest to update the Issue Summary page on the right-hand side. You do not need to use the checkbox to expand the issue.

The Issue Description section will give you a general description overview and explanation of the problem. Just below that you will see Issue Items relating to the reported problem, like the actual licenses that are impacted. If you want to remove a specific item, and keep others, you can do so by hovering over an item and click the x mark. This will effectively Archive that specific issue item.

You can also provide Custom Instructions that gives users the option to add their own notes, which are a great way to supplement the Remediation Steps (Indeni’s recommendation) and actionable direction to address the issue.

You can select More Issue Info for more details, Archive it, or by selecting the appropriate action from the side-pan. You can also send the details to Indeni Support if you have questions around the issue.

Issues with Multiple Items

Click on Overview to get a better view of reoccurring and consistent issues. For example, License Expired has multiple Issue Items, as seen in the following example:

The chart gives you a visual view of when the issue was generated, helping you get a better understanding of when the system is reporting it.

Archive an Issue Item

You can archive an Issue Item within an issue. Its parent issue itself will move to an archived state when all Issue Items under it have been archived

To restore an issue item, you need to archive the parent issue, then restore the parent issue. This operation essentially restores all the issue items within an issue.