3.5 Auto-Triage

The Auto-Triage function serves to identify the root causes and obtain more information about an issue.
Once Auto-Triage identifies an issue, it will run the investigative steps that are normally run manually. These steps generally include gathering additional contextual diagnostics information, conducting analyses and performing common troubleshooting tasks.

ATEs (Auto Triage Elements) may be set to run automatically or manually. In v7.1 Auto-Triage is enabled and sets ATEs to run manually by default.
When an ATE is available to be run or when results are ready to be viewed, the Auto-Triage icon will appear alongside the issue headline in the Issues Page.

To configure Auto-Triage, navigate to the Application Settings tab

Select the desired setting:
Automated – run ATEs automatically
Manual – run ATEs on demand

When ATEs are set to run manually, they may be triggered by users.
To manually trigger an ATE, navigate to the issues page, identify an issue for which a playbook is available and run the playbook by selecting the Auto-Triage button.

Viewing playbook results is possible by clicking on an issue showing the Auto Triage icon. The pane on the right shows a quick summary of the information available following the running of the ATE.
For a more elaborate version of the information gathered by the ATE, navigate to the Auto-Triage tab by clicking on the > button on Auto-Triage section

The Auto Triage tab is divided into 3 sections:

Issue Investigation, Issue Diagnosis and Remediation Steps.

Issue Investigation displays the investigation steps taken by the Indeni system. Each interaction with the device is laid out in sequential order, allowing you to review each step taken by the ATE.

To view specific commands, click the button

Issue Diagnosis shows the results of the investigation and provides the conclusion that was reached.

Remediation Steps provide steps to actively remediate the issue.